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For warranty service on covered defects during the warranty period, please raise a complaint by visiting https://www.taggdigital.com/support/claim-warranty. Warranty on all TAGG products sold in India, will be fulfilled by Imagine Marketing Services Pvt. Ltd.
The TAGG customer service team reserves the right to make final decisions for all warranty claims and replacement or same color preference. The company may replace the product with an equivalent new or refurbished product preferably with the same color depending upon stock availability Imagine Marketing Services Pvt. Ltd. is the importer on record in India and is liable for servicing or replacing the products within the warranty period. Customers can write to info@imaginemarketingindia.com for their warranty related queries.
All TAGG products and accessories sold via authorised channels and sellers are covered by a manufacturer warranty. Please check the table below for warranty coverage details for your products and accessories.
The TAGG warranty is only applicable to the first purchaser of the TAGG products and is non- transferable.
The warranty services are limited to repair or replacement of the product depending upon the product category and is at the sole discretion of TAGG.
Warranty services of TAGG can only be availed by presenting a valid proof of purchase by the customers.
Customers can visit the TAGG support page to register a warranty service request via multiple modes depending on their residence pincodes. The modes of service offered to the customer is at the sole discretion of TAGG.
TAGG warranty applies only for manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions as mentioned in the manual and the purpose for which the product was designed.
TAGG warranty coverage shall only be limited to provide repairs and solutions of the fault reported. In case a replacement is provided, it will be fulfilled with an equivalent performance device only, with or without packaging & accessories.
TAGG shall not cover any claim or compensation for inconvenience, loss of time, loss of profits, loss of business opportunity, loss of data, loss of goodwill, work stoppage, any personal and/or commercial loss, compensation for mental agony, anxiety, etc.
TAGG will make every effort to carry out repair/replace at the earliest to its customers, in cases of delays due to uncontrollable scenarios, we are under no obligation to do so in a specified period of time.
If the TAGG product is not used/handled as per the manual comes with the product at the time of purchase.
If the TAGG products presented for warranty support are more than the warranty timespan mentioned above from the date of purchase mentioned in the proof of purchase. For certain product categories, support services shall be provided on chargeable basis as out-of-warranty cases.
If there are any damage to the product due to customer abuse, repair by unauthorised persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, liquid spillage of any kind on the device, device subjected to extreme temperatures, atmospheric conditions, water logging in the product, non-specified charger usage, any kind of breaking or cutting of wires, improper or reckless use and defects developed by due to causes beyond control like lightning, abnormal voltage or acts of God.
Any issues related look and feel, colour, intentional physical damage, low sound quality due to the accumulation of dust and dirt, deterioration of the aesthetic components due to regular wear & tear and usage.
Refund of a product is allowed only under the following circumstances:
The customer can cancel/ return only one time the product within 10 days and the full amount will be refunded to the customer.
To initiate refund, login to your account once you have received the product. Click on the Return button in 'Manage your Order' section.
There may be a delay in refund because of the delays made by the bank, calamities or national holidays.
A customer can ask for a refund if the specification of product received is not as per the specifications mentioned in the website. No refund will be entertained if there is a physical damage (and it is not notified within 24 hours of receiving the product) an electrical surge or any damage caused by the user.
Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.
In case you received a freebie along with your product, upon refund the price of freebie will be deducted, if you do not handover the full order.
We believe in helping our customers as far as possible, and therefore a liberal cancellation policy. However, under this policy:
Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)
A customer can ask for a refund if the specification of product received is not as per the specifications mentioned in the website. No refund will be entertained if there is a physical damage (and it is not notified within 24 hours of receiving the product) an electrical surge or any damage caused by the user.
Replacement of a product is allowed only under the following circumstances:
The customer can replace the product unit received within 15 days from the date of delivery and get a replacement unit delivered to the customer.
Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product.
Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 15 days from the date of delivery.
In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once a TAGG team member has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by TAGG.
In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.
A product will not be replaced under the following circumstances:
Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.
Prices are subject to change without advance notice.
All prices on this web site in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.
All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice.
Our products are liable for GST in India.
Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
To report security vulnerabilities affecting any of our products send an email to info@imaginemarketingindia.com.
Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.
Purchases are shipped from our own or third-party warehouses/ stores or offices from various points in India. Our endeavor is to make the products reach you within 7-10 Business days from receipt of order and payment depending on the address for delivery.
Order deliveries will be made by our own staff or third-party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday –Saturday.
Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.
Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order.
We are not responsible for damage of products after delivery.
All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also, the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person.
In case your order has not been delivered but is reflecting “Delivered” on the tracker, please highlight it within 48 hours or else we will not be able to process your request.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.